Accreditation
Yellow Door is accredited with the Australian Council on Healthcare Standards, a national organisation renowned for its stringent criteria and highest standards of qualifications. We are extremely proud of our achievement, which guarantees you are receiving a high quality service from a safe provider.
Risk Management
Yellow Door is extremely thorough with risk identification and the risk management processes. Yellow Door prioritises the safety of our staff and clients.
We require regular care worker training, incident reporting, adequate insurance and knowledge of the OH&S Act and other relevant legislation.
Home Risk Assessments
Yellow Door is committed to protecting the Occupational Health and Safety of all workers and clients. A home risk assessment is completed for every client.
Where a hazard has been identified, Yellow Door ensures that with appropriate consultation appropriate risk treatment measures are implemented.
Privacy Policy at Yellow Door
Yellow Door Care Pty Limited (Yellow Door) is committed to protecting its clients personal information (including sensitive or health information) in accordance with the Australian Privacy Principles (APP) contained in the Privacy Act.
The purpose of this Privacy Policy is to promote respect and care for the privacy of our clients.
This Privacy Policy details the way in which client information may be collected, disclosed, used, stored, accessed or handled by us.
DCSI and Police Checks
It is Mandatory for all care workers to provide Yellow Door with a Police Offender History clearance to provide services for Yellow Door.
In some instances, further screening is required by Yellow Door. For more information, please visit the DCSI screening unit page.
Manual Handling Training and First Aid
All staff are required to attend mandatory Manual Handling training and First Aid training, and be aware of Yellow Door’s OH&S policies and responsibilities, emergency response procedures and documentation and communication policies associated with protecting the health and well being of both themselves and clients.
Incident Reporting
Yellow Door is responsible for preventing, responding to, and managing incidents. Our incident management system includes procedures for identifying, assessing, recording, managing, resolving and reporting incidents.
We record all these incidents and ensure we respond appropriately and take steps to prevent such incidents from happening again. Yellow Door also requires care workers to identify hazards and to report the hazard.
Yellow Door Client Charter
Everyone who is seeking or receiving care has certain rights regarding the nature of that care.
These are set out in Yellow Door’s Client Charter which incorporates the latest principles contained in the Australian Charter of Healthcare Rights. It allows clients, consumers, families, carers and providers to share an understanding of the rights of people receiving care and supports from Yellow Door.